FAQs

Envío

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

Devoluciones

Utilice este texto para responder las preguntas de sus clientes con el mayor detalle posible.

We can deliver to the following countries:

  1. United States (USA Warehouse)
  2. United Kingdom (UK Warehouse)
  3. Japan (JP Warehouse)
  4. India (IN Warehouse)
  5. EU countries (EU Warehouse)

 

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden


We cannot deliver to the following areas:

  • Alaska
  • American Samoa
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • Rhode Island
  • U.S. Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

No delivery to remote areas of various countries
Thank you for your understanding. For those customers who come from other countries (not mentioned above), please contact [email protected] for details shipping time.

The packages will be shipped out from our local warehouse. Generally, we choose Amazon FBA as our logistics partner to ship out Betopper products. They will choose the best carrier that they think works better for our customers.

If the product is not in stock in the local warehouse, we will ship it from the China warehouse.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

You can also track your order directly on our website.

Track My Order

Unfortunately, we cannot change the shipment once the product is en route.

Payment & Ordering

Of course. We accept PayPal, credit and debit card payments.

If you pay by credit card, our system may decline your payment in some way at checkout to prevent possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so it doesn't get declined.

For this situation, here are 3 solutions for you:

1. If you have a PayPal account, please try to pay with PayPal.

2. If you do not have a PayPal account, please still select PayPal on the checkout page and click the Complete Order button. You will then be directed to a page with access to PayPal and debit/credit card payments (for the latter option, you do not need to sign up for PayPal).

3. Please change to another credit/debit card.

In rare cases, your government (rather than our site) may impose customs fees on the order and you will be responsible for paying these fees. We apologize for any inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.

Of course. Attach the link and quantity of the product you want to wholesale. We will have a professional customer service team to contact you. Thank you very much for your recognition of our products.
Customer service team: [email protected]

Betopper always provides cost-effective products. And high quality always means high cost. Sometimes, we create coupon code to thank Betopper customers' support. So the website limits one code per purchase when checkout. Two codes couldn't be combined with your order.

Return & Refund

If your order has not been shipped, you can contact our customer service team via email to cancel the order. If your order has already been shipped, you cannot cancel it.
Customer service team: [email protected]

If your order has not been shipped, you can contact our customer service team to change the address. If your order has already been shipped, you cannot change the address.
If the package cannot be signed for due to your incorrect delivery address, you will be responsible for the loss and we will not accept your claim.
Customer service team: [email protected]
Note: Please confirm whether the delivery address is correct when placing an order.

Before you return or exchange an item, you can contact our customer service team. Our professional customer service team will inform you of the return and exchange procedures.
Customer service team: [email protected]

PRODUCT

Par Light

Yes, please set up the DMX channel you want and press the "enter" button to confirm, then it remembers your last action once power off.

No, most of our stage lights are IP33 which is not suitable for extreme weather conditions. Please use the rain cover for stage lights.
We have Waterproof Par Light on our website, if you need it, you can click the link below to view it.
Betopper IP65 Waterproof LED Par Light 200W Outdoor COB Stage Light DJ Club Wedding

Yes, Betopper par lights are compatible with most DMX512 controllers on the market.

Yes, Betopper par lights are easily daisy-chain.

Yes, Betopper par lights are great for uplighting a wedding. Wash par lights come with 2 brackets and can be put on the floor,T-bar or T-truss or ceiling as you want. What's more, the par lights can be connected to a DMX controller or lighting without control, which is depended on what you want.

The Betopper par lights are equipped with power switch and you can power it on only to plug it into the outlet.

You can Daisy chain them with the cables they come with, make sure you get the H model.

Betopper par light is mostly made of aluminum casing, and a few are made of plastic. With cooling fan.

Yes, The stage lights can be controlled by sound activated, you can operate it through control panel. But if you need to use it outdoor, it is difficult for it need to plug in.

No, all of Betopper stage lights aren't included a remote control.

Please adjust it into the sound activated mode. And then the light will work by the rhythm of the music.

Yes, It comes with brackets and screws, you can mount them to truss and use it as a downlight.

The beam angle for Betopper par light is about 28°. It can be hung on truss, ceiling, or put on floor for your different needs.

Yes, there are different mode in Auto or sound mode like Jumping,Hoping, Pulse, Flash. Please find the lighting effect you want and press the button"Enter" to confirm, then the effect will stay as the one you choose.

In master-slave mode, it means that several par lights can be daisy-chain together to create wonderful eye-catching lighting effect. 

Please keep hitting the menu button till you see "dxxx". d is for 3 channel mode and "a" followed by a number is 7 channel mode.

1. For the 110V home AC output, the max master-slave quantity is 8 pcs while 220V is 16 pcs.

2. For the Betopper LPC007, each light has to be plugged into the power source even though it is daisy-chain with other lights by DMX.

3. For the Betopper LPC007-H, only the first light needs to be connected to the power supply and the others are daisy-chain by the power cable.

4. The LPC007-H can be daisy-chain with the power cord while the LPC007 can't.

Moving Head Light

Yes, you can.

Depending on the product model, some products can be used without a DMX controller. If you are unsure, you can contact our customer service team: [email protected]

Yes, it isn't battery operated and please make sure that it's always plugged into the home outlet.

Yes, the Betopper moving head light can be mixed color by DMX controller.

Betopper lights can receive standard DMX512 signals. It is recommended that you use the Enttec USB-DMX control box.

Yes you can. They come with a bracket.

With the DMX controller, the stage lights can be set to both the same direction and opposite directions. Channel 7, 1, 2 can be used to adjust the angel of the motor.

No, you can't. The DMX controller is needed to achieve what you want.

Yes, this can be set to be auto responsive to sound on the unit itself.

There is an extra mounting metal part included. You can insert it into the back assembling slot on the kit.

No, the remote isn't included. Most of moving head light has 4 control modes: auto/master-slave/sound activated/DMX512.

The DMX control isn't needed if you just want to operate it independently with auto programs.

Yes.

Yes, you can.

COB Par Light

This is daisy chain design, yes, it has 4 cables and they are dmx signal input/output, and power input/output.

The beam angle is 40°,and you can adjust the angle by adding a barn door to it.

There are special screw holes for you to mount the barn doors on.

Yes, it would.

Yes, the unit comes with a three wire grounded plug attached. And has a UL approval sticker.

Yes, the COB stage lights have an aluminum shell and cooling fan, which effectively dissipates heat to ensure that the lamp works stably and reliably for a long time.

No, the dmx cable is included.

Yes, this can be dimmable via dmx.

Yes, you can adjust the brightness the light from 0% to 100%.

Yes, it will stay in the last setting after powering off.

When plugged in,it will turning on automatically.

Yes, you can.

Yes, you can.

It's a 3 pin dmx port.

Yes, it can.

No, there isn't any switch.

Yes, it is.

Yes, you can control the light through the back menu panel.

Yes, you can.

Laser Light

Any DMX program should work. Just set the dip switch to desired address.

Yes, you can mount it in any direction you want.

Yes, just make sure it's high enough so the unit is pointing at a downward angle. This helps because it mostly hits people from above inside of straight out.

No, it isn't.

Yes, you can.

It is best to install it on the ceiling or wall so that the stage lighting can illuminate the entire room. Built-in mounting screws, you can also put the product on the table, floor, outdoor or wherever you want to install.

This product does not require any specific programs or controllers to work. If you are an amateur player, you can adjust the light to auto play mode or sound control mode.