Shipping Policy
Free Shipping on All Orders
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Order Processing Time: All orders take 1 to 2 business days to process, fill, and ship.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Transit Time
- 1-7 business days
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
What countries do you ship to?
We can deliver to the following countries:
1. United States (USA Warehouse)
2. United Kingdom (UK Warehouse)
3. Japan (JP Warehouse)
4. India (IN Warehouse)
5. EU countries (EU Warehouse)
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
We cannot deliver to the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Thank you for your understanding.
How will my delivery be shipped?
The packages will be shipped out from our local warehouse. Generally, we choose Amazon FBA as our logistics partner to ship out Betopper products. They will choose the best carrier that they think works better for our customers.
If the product is not in stock in the local warehouse, we will ship it from the China warehouse.
About tax
In rare cases, your government (rather than our site) may impose customs fees on the order and you will be responsible for paying these fees. We apologize for any inconvenience, but we have no control over the customs authorities of your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Which warehouse should I choose?
Please choose the warehouse in your country (Nearest choice). If you are from EU countries, please just choose EU warehouse; If there isn't any option of your country or the product is out of stock in your country, please just choose CN Warehouse.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email: shopify@betopperdj.com , we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What can I do if there isn't available stock in our countries?
Please direct to "Request for Quote" page or click "Add to Quote" or just contact us for the Quotation.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at shopify@betopperdj.com.